What kinds of messages count towards the monthly total?
Only Outbound messages such as text campaigns and keyword responses count against your total monthly message count
Both Inbound (including user notifications) & Compliance messages are complimentary
What is the messaging character limit?
There are 160 characters in a single SMS
The message compose box has a maximum limit of up to 612 characters using standard GSM encoding, or total 4 SMS parts
Any campaign over 160 characters will begin to cost multiple messages per subscriber
Features such as the character counter and a total message volume display will provide metrics that show Users how many total messages a single campaign will cost upon sending
*Keep in mind that using emojis will reduce the character limit of a texting campaign
Can outbound messages contain media (files, docs, pics, etc.)?
Future releases on our C2W software will allow this capability
In the meantime, we can recommend hosting media on a web page and then placing the web page's link in an outgoing text campaign